Privacy Policy

1. Information We Collect

1.1. Personal Information: When you register an account, we collect personal information such as your name, date of birth, email address, phone number, and residential address.

1.2. Financial Information: To process deposits and withdrawals, we collect financial information such as payment method details, transaction history, and account balances.

1.3. Identity Verification: To comply with regulatory requirements, we may collect identification documents such as passport, driver's license, or national ID card.

1.4. Usage Data: We collect information about how you interact with our website, including your IP address, browser type, pages visited, time spent on the site, and gaming activity.

2. How We Use Your Information

2.1. Account Management: To create and manage your account, authenticate your identity, and provide customer support.

2.2. Transaction Processing: To process deposits, withdrawals, and manage your account balance.

2.3. Compliance: To comply with legal and regulatory requirements, including age verification, anti-money laundering, and fraud prevention.

2.4. Communication: To send you important account notifications, updates about our services, and promotional offers (if you have opted in).

2.5. Service Improvement: To analyze usage patterns, troubleshoot technical issues, and improve our website and services.

3. Information Sharing

3.1. Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, identity verification services, and customer support tools.

3.2. Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

3.4. With Your Consent: We may share your information with third parties when you have given us your consent to do so.

4. Data Security

4.1. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.2. We use industry-standard encryption technologies to secure the transmission of sensitive information between your device and our servers.

4.3. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

5.1. Access: You have the right to access the personal information we hold about you.

5.2. Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

5.3. Erasure: In certain circumstances, you have the right to request that we delete your personal information.

5.4. Restriction: You have the right to request that we restrict the processing of your personal information.

5.5. Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

5.6. Objection: You have the right to object to the processing of your personal information for direct marketing purposes.

6. Cookies and Tracking Technologies

6.1. We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content.

6.2. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6.3. For more information about our use of cookies, please see our Cookie Policy.

7. International Data Transfers

7.1. Your personal information may be transferred to and processed in countries other than the one in which you reside.

7.2. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@candylandcasino.com.